City of Rainier Utilities
The City of Rainier, Washington, is proud to provide consistent, high-quality services to the citizens of Rainier. Our Public Works Department excels in ensuring our access to clean water.
We have a self-sustaining water system therefore, we are able to directly handle consumer issues. If you find that your water bill is too high for no apparent reason, please bring it into the public works department so we can discover the cause. Many times, high water bills are the result of a leak in the system.
Business Hours The public works department is open between the hours of 8 a.m. and 4:30 p.m. Monday through Friday. The staff is there to assist you with water hook-ups, disconnects, and meters.
Utility Payment Options
Click “Pay Bill Online” and you’ll be redirected to Certified Payments. You will need your account number (ex. 1000.0) and the total amount due (or however much you would like to pay). This option incurs a 2.5% convenience fee. There is a minimum processing fee of $1.50 for all payments under $60.00. Allow up to three business days for your payment to process.
Pay by Mail
Send payments to PO Box 258 Rainier, WA 98576.
Pay by Phone
With debit/credit card. Please call (360) 446-2265. This service incurs a 2.5% convenience fee. There is a minimum processing fee of $1.50 for all payments under $60.00. Allow up to three business days for your payment to process.
Bill Payer Program (through your financial institution)
You can arrange with your bank to have them pay your bills for you. Contact your bank for more information. Allow 15 days for your payment processing.
Outside Payment Box
You can attach the payment stub to your check or money order and place it in our night drop. The drop is located in the door located at 102 Rochester Street West, Rainier, WA 98576.
Pay in Person
The Utility Billing office is located in Rainier City Hall, 102 Rochester Street West, Rainier, WA 98576.
Frequently Asked Questions – Utility Billing
Q. When is my payment due?
A. Your monthly bill is due on the 15th of the following month of receipt. If the full amount is not paid by 5:00pm on the 15th of the month, a $15 late fee will be assessed on the 16th.
Q. What if I did not receive my bill in the mail?
A. Your account is billed every other month. If you do not receive your bill, please call City Hall at (360)446-2265. You are responsible for the bill whether it is received or not.
Q. What happens if my water is turned off for non-payment?
A. Service will be restored upon payment of the bill, placing a deposit on your account (if applicable) and payment of a $20.00 processing fee.
Q. May I turn my meter on or off?
A. No. A City employee will do this for you at no cost. The water meter is the property of the City and damages to the meter could be charged to you. Call City Hall at (360)446-2265.
Q. What if I think my bill is too high?
A. You can easily check for an error in the meter reading used to calculate your bill. Simply read your water meter to see if the reading is higher or lower than the reading on your bill. If it is lower, call City Hall at (360)446-2265 and we will make the necessary adjustments. If the reading is higher, you should check for a leak in your house plumbing or service line.
Q. What are the City’s responsibilities for water line repairs?
A. The City is responsible for the main line and meter up to the point of the customer’s service line connection to the meter.
Q. Does the City issue an adjustment for leaks?
A. Adjustments are made one time only. If you should discover a leak, contact City Hall immediately and the matter will be investigated.
Q. Do I have any other responsibilities as a City water user?
A. Yes, you are required to keep your water meter clear and accessible for reading and maintenance purposes. This includes those meters located in utility easements.
For any other questions related to your utility bill, please call City Hall at (360)446-2265.
Q. How is my bill calculated?
A. Billed By-Monthly-1000 cubic feet-Base Rate
Summer time (May/June-July/August) you’re allowed 1500 cubic feet, for the same base rate.
HOURS OF OPERATION
Monday - 8-5
Tuesday - 8-5
Wednesday - 8-5
Thursday - 8-5
Friday - Closed
Saturday - Closed
Sunday - Closed
We have a payment drop in the door.
Payments can be made online at the Pay Utility Bill Online link above.